Pamela Pucinelli

WHO AM I?

I am a technical support professional with experience investigating software issues, understanding user needs, reproducing bugs, and communicating technical information clearly between users and technical teams.

My background in customer and software support taught me to look at products from the user's perspective: where people get confused, which workflows create friction, how system behavior affects their experience, and what information is needed to reach a reliable resolution.

I am expanding this foundation through Quality Assurance and UI/UX Design, combining troubleshooting, testing, usability thinking, and visual design to better understand and improve the complete user experience with digital products.